If you are looking to return your order for whatever reason, we’re here to help!

We offer returns within 7 days of receiving the boots.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (original courier bag is not required). You’ll also need the receipt or proof of purchase.

This means they cannot be worn outdoors. You may try them on inside your house, but please be mindful that surfaces such as concrete may damage the boots.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method in the form of a Store Credit. You will be refunded the full cost of the product. Please note that we cannot refund you the cost of shipping the boots to you as well as the cost of shipping the boots back to us. This Store Credit will be issued to you in the form of a online Gift Card. This gift card will be valid for the purchase of any item on our website. There will be no expiry date on this Gift Card. In the event of a store closure, we will endeavour to adequately notify the holder to allow for the use of the Gift Card prior to closure.

To request a return, please either use the 'Contact' page on our website or send us a message on Instagram @oceboots. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the dispute is accepted, you’ll be automatically refunded on your original payment method. You will be refunded the full cost of the product as well the shipping costs to send the boots to you, and any shipping costs to send the boots back to us. Please note that items listed under the "Used" condition will not be brand new and may have flaws that will be outlined by the used item grading scale.